Eltham Chamber of Commerce and Industry

How Eltham Town Used Social Media Platforms
To Increase Their Engagement With Customers

Eltham Chamber of Commerce and Industry (ECCI) is a pro business association working to nurture,
support and assist local businesses in the Eltham area.

John Doe
Executive Director
SAI Global

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The Challenge

ECCI were looking for a way to increase communications with the local community.

The Strategy

By creating a presence on Facebook ECCI has not only become a voice for the Eltham Town community they have created a place for local people to engage in local news, activities, initiatives and events.

The Result

ECCI have effectively been able to promote local industry and encourage the local economy by integrating local campaigns with social media to encourage participation. With highly engaged fans that are ready to contribute ECCI used Facebook to garner customer experiences as part of the Customer Service Awards.


Sometimes magic is just someone spending more time on something than anyone else might reasonably expect.

Do you need some social media,
have a question or comment?

Aston Social,
Exchange Tower, Level 1,
530 Little Collins St,
VIC 3000